our mission & story

Outsourcing Services Built for Your Business

From customer support to IT solutions, Telemind BPO provides skilled Filipino professionals who deliver quality and scalability for global companies.

services we offer

Our Core Services

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Customer Support
& Call Center

Inbound & outbound voice and non-voice support, 24/7 availability, multilingual options.

IT & Software
Development

Custom CMS builds, application development, IT management, helpdesk, secure infrastructure.

Telesales & Marketing

Proactive sales teams, lead generation, CRM-driven campaigns, upselling & cross-selling.

Back Office & Accounting

Data processing, billing, accounts receivable/payable, payroll, reconciliation.

why choose us

Why the Philippines.
Why Telemind.

Aligned to US & Canada time zones and holidays when needed
Skilled, English-proficient talent with strong service culture
Fast ramp-up & flexible scaling for seasonal or permanent needs
Up to 70% cost savings vs. in-house hiring
Secure infrastructure & data discipline with role-based access
who we are

Industries We Serve

E-commerce & Retail

order management, customer service

Travel & Hospitality

booking support, itinerary management

Technology & SaaS

helpdesk, app development, dev ops

Healthcare & Insurance

claims processing, appointment scheduling

Finance & Accounting

back-office, reconciliation, reporting

how we work

Our Proven Outsourcing Process

Discovery & Scope

Define goals, KPIs, and team size.

01

Onboarding & Training

Calibrated scripts, playbooks, and tools.

02

Launch & Management

Team goes live with 24/7 support & reporting.

03

Continuous Optimization

QA reviews, weekly insights, scaling as needed.

04
Security

Built on Trust, Security, and Performance

QA Programs: Calibrations, scorecards, feedback loops.
Data Security: Role-based access, device policies, secure VPNs
Compliance: GDPR-ready, HIPAA-aware where applicable.
Infrastructure: Redundant internet, backup power, secure office floors.

Ready to Scale with Telemind BPO?

Let’s design an outsourcing solution tailored to your business needs.

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